Senior Executive IT Support Specialist (White-Glove / VIP Support)

Location: Hoboken, NJ (Onsite)

About the Role

We are seeking a Senior Executive IT Support Specialist to deliver high-touch, white-glove technology support to executive leadership and senior stakeholders within a global enterprise environment.

This is a highly visible role supporting business-critical users and events, ensuring a seamless technology experience across devices, collaboration platforms, and executive workflows. The position serves as a trusted partner to leadership and acts as a key ambassador for the IT organization.

The ideal candidate combines strong technical depth with exceptional professionalism, discretion, and customer-service orientation.

Key Responsibilities

Executive & VIP Support

• Provide personalized, high-priority support to executives and senior leadership
• Deliver onsite assistance during board meetings, leadership sessions, and presentations
• Proactively manage executive endpoints including laptops, mobile devices, conferencing tools, and peripherals
• Rapidly resolve urgent issues impacting executive productivity
• Identify recurring technical friction points and implement long-term improvements
• Maintain strict confidentiality when supporting sensitive workflows

Technology Experience Ownership

• Act as a visible representative of IT across leadership interactions
• Build trust through proactive engagement and clear communication
• Promote adoption of collaboration tools, workplace technologies, and best practices
• Provide structured feedback to IT leadership on executive user experience trends
• Support a culture of service excellence and reliability

Advanced Technical Support

• Deliver Tier 2 deskside support across Windows, macOS, Microsoft 365, mobile platforms, and collaboration tools
• Troubleshoot complex endpoint, networking, and conferencing issues
• Support Teams, Zoom, and executive AV/VC meeting environments
• Coordinate with infrastructure, security, and application teams for rapid resolution
• Perform workstation deployment, configuration, and lifecycle refresh activities
• Maintain accurate documentation within ITSM workflows

Operational Excellence

• Track and manage executive device inventory and lifecycle compliance
• Follow enterprise IT security and support standards
• Contribute to process improvements and knowledge documentation
• Provide clear written updates and follow-through on escalated issues

Required Qualifications

• 6+ years of enterprise IT support, deskside support, or service desk experience
• 3+ years supporting executives, leadership teams, or VIP users
• Strong troubleshooting skills across Windows, macOS, Microsoft 365, and mobile platforms
• Experience supporting conference rooms and executive AV environments
• Excellent communication and stakeholder engagement skills
• Ability to operate effectively in high-visibility and time-sensitive environments
• Professional presence and strong service orientation

Preferred Qualifications

• Experience supporting board meetings, leadership offsites, or executive events
• ITIL or Microsoft/Apple certifications
• Experience working within structured ITSM environments
• Exposure to enterprise collaboration ecosystems and endpoint management platforms

Work Authorization Requirement

This position is not eligible for employment-based visa sponsorship now or in the future. Applicants must be authorized to work in the United States on a permanent basis without current or future sponsorship.